住宿登记
旅行社代号master folio
超额预订over-booking
开房率occupancy
预报forecast
预计expected
到达arrival
离开departure
交通工具carrier
付款方式method of payment
情况status
公司firm/company
待遇treatment
房间种类room type
代理agent
保证guarantee
候补名单 waiting list
房价room rate
特价special rate
对外价rack rate
净价net rate
记录record
服务费surcharge
预付prepaid
税government tax
团队group
押金advance deposit
订房booking
更改amendment
小包价package
空房vacancy
接机pick up
可售房间available
取消cancellation
客人资料guest history
合作cooperate
酒店代表hotel representative
穿梭巴士shuttle bus
运输transportation
备注remar
延误delay
黑名单black list
登记表registration form
非吸烟楼层no-smoking floor
相邻房adjoining room
连通房connecting room
加床extra bed
折叠床rollaway bed
入住凭据voucher
续住stay over
折扣discount
国籍nationality
永久地址permanent address
信用卡credit card
签名signature
有效的valid
内部使用house use
半天租房day use
合同价con
tract rate
延迟退房late check out
推销高价房up-selling
房态room status
佣金commission
房间分配room assignment
分房名单rooming list
保险箱safety deposit box
夜核night audit
逃帐者skipper
淡/平/旺季low/should/peak season
明信片post card
观光sight-seeing
市内游city tour
停留事由object of stay
邮编zip code
纪念品souvenir
最低消费minimum charge
价目表rate sheets/tariff
欠帐多的客人high risk
尽早A.S.A.P.（as soon as possible）
预付C.I.A.(cash in advance)
离店时现付C.O.D.(cash payment on departure)
免COMP(complimentary)
客人未到D.N.A.(do not arrive)
外国散客F.I.T.(foreign individua travele)
次序颠倒O.O.O.(out of order)
只住一夜O.N.O.(one night only)
标准办理手续S.O.P.(standard operation produce)
介绍信Letter of introduction; letter of rec
ommendation
预防（霍乱、伤寒、副伤寒）Inoculation against (cholera, typhoid, paratyphoid)
办手续Go through the procedure (formalities)
已预付P.I.A.(pay in cash)
外交护照Passport diplomatic passport
公务护照Service passport
身份证Identification card
签证Visa
入境签证Entry visa
出境签证Exit visa
过境签证Transit visa
居留签证Residence visa
旅行证Travel permit
健康证书Health certificate
种痘证书Vaccination certificate
黄皮书Yellow book
检疫Quarantine
检疫站Quarantine station (office)
公务旅行Business travel
私人旅行Private travel
签证科Visa section of public security bureau
外事警Foreign affairs police
值班On duty
下班Off duty
办公用品
打字机typewriter
打字纸typing paper
复写纸carbon paper
热敏纸thermo-paper
tionery
信笺letter paper
信封envelope
记事本note book
便条薄memo pad
薄log book
曲别针paper clip
安全别针safety-pin
复印机duplioating machine
影印机photocopying
打印/打印机printing/printer
电信telecommunication
硬盘 hard disk
软盘 soft disk
名片business card
钉书机stapler
透明胶scotch tape
会议室conference room
秘书服务secretarial service
翻译translation
小册子brochure/booklet
设备出租equipment rental
幻灯片slide
投影仪overhead projector
装订binding
报纸夹newspaper rod
互联网 internet
网站website
订房预测（分析）room reservation forecast
订房报告表room reservation report
营业日报表daily sales report
住房率rate of room occupancy
行李部常用词汇
行李房bell service
行李寄存处luggage store-room
行李装卸处trunk dock
行李车baggage cart
行李标签label ; tab
酒店标签hotel sticker
小行李small baggage (luggage)
旅行袋traveling bag
手提包hand bag; grip sack
公事包brief case
包裹package
小箱子small trunk
手提箱suit-case
梳妆小提箱cosmetic case; toilet case
衣服袋suit bag
纸盒carton
硬纸盒(箱) cardboard box
背囊(旅行背袋)shoulder bag
自用物品personal articles
违禁物品contraband
随身行李accompanied luggage; personal luggage 不随行物品unaccompanied luggage
托运行李registered luggage; transported luggage
切勿投掷NO BUMPING; NO SHOOT
切勿坠落NO NOT DROP
切勿压挤NO NOT CRUSH
勿用手钩USE NO HOOKS
易碎物品FRAGILE
小心CAUTION
小心轻放HANDLE WITH CARE
小心玻璃GLASS(WITH CARE)
液体物品LIQUID
易燃物品INFLAMMABLE PERISHABLE
易腐物品CORROSIVES
爆炸物品
EXPLOSIVES
毒品POISON
勿受潮KEEP DRY
勿倒置KEEP UPRIGHT
切勿倒倾DON’T TURN UPSIDE DOWN
敲碎break to pieces
压碎crush
击碎smash
破损物breakage
已捆扎already strapped
已打包already baled
绳已断rope already broken
（束）带已断strap already broken
预订机、车票
快车express train
普通列车regular train
特快列车special express(train)
直达列车through express(train)
慢车slow train
货车厢freight car, goods wagon
包房compartment
卧铺（上、中、下）berth (upper\\middle\\lower)
硬座（卧）hard seat(berth)
软座（卧）soft seat( berth)
餐车dining car
客车passenger train
卧车sleeper; Sleeping car
行李车luggage van
晚点二小时delay by two hours
搬运费porterage
出发城市departure city
到达城市arrival city
班期days
隔周飞行BW(biweekly)
起飞Dep (departure)
到达Arr (arrival)
航班号FLT/N (flight number)
中途经停站数number of stopover
等级class of service
免费行李free baggage allowance
航空公司air-line
中途不着陆飞行non-stop flight
夜航night service
定座再确认reconfirmation of reservation
单程票single ticket
来回票return ticket
国内票价domestic fare
国际票价international fare
客票有效期ticket validity
儿童票价children fare
单独占一座位occupying a separate seat
取消费cancellation fee
需有成人陪伴同行must travel in the company of an adult passenger
中国民用航空局civil aviation administration of china(CAAC)
超重行李excess baggage
机场费airport fee
误机费no-show charge
不予退款no refund will be granted
总机（OPERATOR）
总机operator/switch board/p.b.x. (private branch exchange) 内线house phone
国际直拔IDD(international direct di
aling)
国内直拔DDD(domestic direct dialing)
分机号extension number
叫醒服务wake up call/morning call
勿挂线hold the line
区号area code
国家代码country code
对方付款collect call
转电话put through
市话local call /city call
挂线hang up
长途电话long distance call
客房设备与用品
小孩床cot
行军床camp bed
折叠床folding bed
沙发床sofa bed
床架bed frame
床垫mattress
被子quilt
床软垫bed pad
毛毯blanket
床单sheet
床罩bed spread
枕头pillow
枕套pillow case
被褥bedding
床头柜night stand
床头柜电钮板panel
拼合沙发sectional sofa
茶几tea table; end table
圆桌round table
梳妆台 dresser; dressing table
梳妆镜dresser mirror
写字台writing desk
衣柜wardrobe
废纸篓waste-paper basket
屏风screen
衣帽架hat rack
行李架luggage rack
衣架hanger; clothes hanger
抽屉drawer
窗帘curtain
挂帘drapes
蚊香mosquito incense
洗衣袋laundry bag
电热水壶electric kettle
原子笔ball pen
火柴match
烟灰碟ashtray
墙纸wallcovering
锁lock
门把door knob; Door handle
门环door knocker
安全钩safety door hook
床头柜灯night stand lamp
梳妆灯dresser lamp
吊灯swag lamp; pendant light
天花板吊灯ceiling lamp
台灯desk lamp
日光灯fluorescent lamp
壁灯wall light
茶几灯end table lamp
落地灯floor lamp
灯罩lamp shade
灯口socket; bulb holder
开关switch
插销plug
保险丝fuse wire
电冰箱refrigerator
录像机video cassette recorder
气温调节制temperature adjuster
空调系统central ai
r-conditioning system
湿度调节器electric humidifier
澡盆bath tub
脸盆wash basin
梳子comb
马桶toilet pot; toilet bowl
马桶盖toilet seat
喷头shower nozzle
淋浴帘和架shower curtain and rod
水龙头tap; faucet
橡皮塞子plunger
毛巾架towel stand or rack
浴巾bath towel
毛巾towel
淋浴帽shower cap
晾衣绳clothes-line
牙膏tooth paste
牙粉tooth powder
化妆品cosmetics
香皂soap
化妆品detergent
香水perfume
卫生纸toilet tissue
电视摇控器TV remove control
灯泡Bulb
两相插座Two-pin socket
三相插座Three-pin socket
花瓶vase
浴室称 bathroom scales
花洒浴室防滑垫 bath mat
自来水 running water
淋浴喷头 shower head
手纸 toiler paper
晚安巾 good-night towel
面巾 face towel
浴巾 bath towel
浴袍 bathrobe
睡袍 evening gown
女士卫生袋 lady’
r-conditioning system
湿度调节器electric humidifier
澡盆bath tub
脸盆wash basin
梳子comb
马桶toilet pot; toilet bowl
马桶盖toilet seat
喷头shower nozzle
淋浴帘和架shower curtain and rod
水龙头tap; faucet
橡皮塞子plunger
毛巾架towel stand or rack
浴巾bath towel
毛巾towel
淋浴帽shower cap
晾衣绳clothes-line
牙膏tooth paste
牙粉tooth powder
化妆品cosmetics
香皂soap
化妆品detergent
香水perfume
卫生纸toilet tissue
电视摇控器TV remove control
灯泡Bulb
两相插座Two-pin socket
三相插座Three-pin socket
花瓶vase
浴室称 bathroom scales
花洒浴室防滑垫 bath mat
自来水 running water
淋浴喷头 shower head
手纸 toiler paper
晚安巾 good-night towel
面巾 face towel
浴巾 bath towel
浴袍 bathrobe
睡袍 evening gown
女士卫生袋 lady’
it
椰子 coconut
番石榴 guava
龙眼 longan
柚 pomelo
西瓜watermelon
蜜瓜honey-melon
枣子date
木瓜papaya
樱桃cherry
梨 pear
葡萄 grape
桃子peach
菠萝 pineapple
香蕉 banana
荔枝 lyche
部门
总经理办公室General Manager’s Office
前台(F/O) Front Office
培训部Training D.
餐饮部(F/B) Food and Beverage D.
客房部(HSKP)Housekeeping
采购部Purchasing D.
康乐部 Recreation D.
工程部(ENG) Engineering D.
保安部(SEC)Security D.
人力资源部Human Resources D.
公关部Public Relations D.
销售部Sales D.
商场Shopping Arcade
财务部Financial D.
员工食堂Staff Canteen
洗衣房 Laundry D.
general manager 总经理
executive office行政办
director of executive office行政办主任
executive secretary 行政办秘书
n 行李主管
chief operator 电话总机主管
information clerk 问讯员
restaurant supervisor餐厅主管
hostess 餐厅应接员
restaurant captain 餐厅开单员
restaurant &kitchen coordinator餐厅划菜员
kitchen waiter 传菜员
executive chef行政总厨
head chef厨师长
cook 炉灶厨师
butcher切配厨师
cold kitchen cook冷盘配菜员
chef西餐厨师
bartender酒吧调酒师
baker 面包房操作工
pastry cook 点心工
steward餐具管事
dishwasher洗碟工
grill chef厨房烧烤工
food hygiene食品检验员
senior supervisor资深主管
floor butler客房楼面值班员
recreation center康乐中心
gymnasium attendant康乐服务员
sauna attendant桑拿服务员
swimming pool attendant游泳池服务员
beautician美容员
barber/hair d
resser理发员
masseur masseuse按摩员
presser熨烫工
washer洗涤工
delivery boy/mail客衣收发员
sales clerk销售员
financial controller财务经理
chief accountant财务主管
accounting clerk 总帐报表员
payable/receivable clerk 往来结算员
property control财产核算员
cost control工资核算员
purchasing manager采购经理
food storeroom supervisor食品采保主管
food buyer食品采购员
food receiver食品验收员
fresh food store-man 海鲜保管员
dry food store-man 食品干货保管员
payroll master劳资员
personnel assistant人事员
trainer培训员
staff canteen supervisor员工食堂主管
chief security officer 保卫部经理
security office保卫员
director of fire center 消防中心主任
fireman消防员
guard 门卫
patroller巡逻员
chief engineer工程部经理
mechanician机修工
air-conditioning man空调工
lift man 电梯工
boilerman锅炉工
key keeper钥匙工
plumber水电维修工
carpetman 地毯墙纸
季节、月份、星期
春天Spring
夏天Summer
秋天Autuner
冬天Winter
星期一Monday
星期二Tuesday
星期三Wednesday
星期四Thursday
星期五Friday
星期六Saturday
星期天Sunday
一月January
二月February
三月March
四月April
五月May
六月June
七月July
八月August
九月September
十月October
十一月November
十二月December
晚安巾 good-night towel
面巾 face towel
浴巾 bath towel
浴袍 bathrobe
睡袍 evening gown
女士卫生袋 lady’
r-conditioning system
湿度调节器electric humidifier
澡盆bath tub
脸盆wash basin
梳子comb
马桶toilet pot; toilet bowl
马桶盖toilet seat
喷头shower nozzle
淋浴帘和架shower curtain and rod
水龙头tap; faucet
橡皮塞子plunger
毛巾架towel stand or rack
浴巾bath towel
毛巾towel
淋浴帽shower cap
晾衣绳clothes-line
牙膏tooth paste
牙粉tooth powder
化妆品cosmetics
香皂soap
化妆品detergent
香水perfume
卫生纸toilet tissue
电视摇控器TV remove control
灯泡Bulb
两相插座Two-pin socket
三相插座Three-pin socket
花瓶vase
浴室称 bathroom scales
花洒浴室防滑垫 bath mat
自来水 running water
淋浴喷头 shower head
手纸 toiler paper
晚安巾 good-night towel
面巾 face towel
浴巾 bath towel
浴袍 bathrobe
睡袍 evening gown
女士卫生袋 lady’
it
椰子 coconut
番石榴 guava
龙眼 longan
柚 pomelo
西瓜watermelon
蜜瓜honey-melon
枣子date
木瓜papaya
樱桃cherry
梨 pear
葡萄 grape
桃子peach
菠萝 pineapple
香蕉 banana
荔枝 lyche
部门
总经理办公室General Manager’s Office
前台(F/O) Front Office
培训部Training D.
餐饮部(F/B) Food and Beverage D.
客房部(HSKP)Housekeeping
采购部Purchasing D.
康乐部 Recreation D.
工程部(ENG) Engineering D.
保安部(SEC)Security D.
人力资源部Human Resources D.
公关部Public Relations D.
销售部Sales D.
商场Shopping Arcade
财务部Financial D.
员工食堂Staff Canteen
洗衣房 Laundry D.
general manager 总经理
executive office行政办
director of executive office行政办主任
executive secretary 行政办秘书
n 行李主管
chief operator 电话总机主管
information clerk 问讯员
restaurant supervisor餐厅主管
hostess 餐厅应接员
restaurant captain 餐厅开单员
restaurant &kitchen coordinator餐厅划菜员
kitchen waiter 传菜员
executive chef行政总厨
head chef厨师长
cook 炉灶厨师
butcher切配厨师
cold kitchen cook冷盘配菜员
chef西餐厨师
bartender酒吧调酒师
baker 面包房操作工
pastry cook 点心工
steward餐具管事
dishwasher洗碟工
grill chef厨房烧烤工
food hygiene食品检验员
senior supervisor资深主管
floor butler客房楼面值班员
recreation center康乐中心
gymnasium attendant康乐服务员
sauna attendant桑拿服务员
swimming pool attendant游泳池服务员
beautician美容员
barber/hair d
resser理发员
masseur masseuse按摩员
presser熨烫工
washer洗涤工
delivery boy/mail客衣收发员
sales clerk销售员
financial controller财务经理
chief accountant财务主管
accounting clerk 总帐报表员
payable/receivable clerk 往来结算员
property control财产核算员
cost control工资核算员
purchasing manager采购经理
food storeroom supervisor食品采保主管
food buyer食品采购员
food receiver食品验收员
fresh food store-man 海鲜保管员
dry food store-man 食品干货保管员
payroll master劳资员
personnel assistant人事员
trainer培训员
staff canteen supervisor员工食堂主管
chief security officer 保卫部经理
security office保卫员
director of fire center 消防中心主任
fireman消防员
guard 门卫
patroller巡逻员
chief engineer工程部经理
mechanician机修工
air-conditioning man空调工
lift man 电梯工
boilerman锅炉工
key keeper钥匙工
plumber水电维修工
carpetman 地毯墙纸
季节、月份、星期
春天Spring
夏天Summer
秋天Autuner
冬天Winter
星期一Monday
星期二Tuesday
星期三Wednesday
星期四Thursday
星期五Friday
星期六Saturday
星期天Sunday
一月January
二月February
三月March
四月April
五月May
六月June
七月July
八月August
九月September
十月October
十一月November
十二月December
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